Frequently Asked Questions
I'm having trouble downloading with the USB cable
There are 3 main reasons you may have trouble with the USB cable interface:
1. When using a Guardus G7 the USB interface may have been mixed up with that of a Guardus G3.
2. PROGuard has not been set up with the correct interface settings
2. 99% of the time it is due to the driver for your Guardus wand not being installed correctly or installed too many times
The first step (if you're using the Guardus G7) is to check your USB interface, the easy way to tell if you have the correct interface is to look at the sticker under the unit with the serial number on it, if the sticker is white or grey you have an incorrect USB interface, if it is red you're using the correct USB interface.
The second step is to check your PROGuard interface settings. To do this open the PROGuard software, ensure you have 'USB Communication Cable' selected, if you're using the Guardus G7 check the 'With IR' option otherwise check the 'Without IR' option. Click 'OK' and now close PROGuard.
Next re-open PROGuard and try to download the information from your Guardus wand.
The final step if you're still having difficulty, is to ensure you have the correct driver for Guardus installed on your computer
BEFORE STARTING: Make sure the USB interface is NOT plugged into the computer
a. Ensure you have the latest version of PROGuard, if you have an older version you can download the latest version from downloads
b. Now check you have a copy the latest drivers downloaded to your computer, these are available from driver downloads
c. Make sure PROGuard is closed on the computer
d. Remove the Guardus drivers from your computer
e. Run the driver installation file you have just downloaded from our website, this will walk you through the process step-by-step
f. Once installation is complete plug in the USB interface
g. Now open PROGuard and check the interface settings
You should now be able to use the USB interface with PROGuard and your Guardus wand