Frequently Asked Questions
GOL: Guards are not identified on my reports
When you issue ID buttons to your guards they may use them to identify themselves as the guard performing a tour.
The reason the guards are not being identified on your reports is because they are not reading their ID button prior to starting their tour.
In Guard On-Line you're able to require the guard to identify themselves before starting a tour if you're wand(s) are using Guardus programming. To do this:
1. Go to "Programming" and click on "Readers"
2. Select the wand being used and click "Edit"
3. In the "General" tab under the "Other Options" section click the checkbox for "Require guard identification at tour initiation"
Once you have completed any other programming click on the "Save" button and follow the normal steps to schedule the programming of the wand. Once the wand has been updated with the new programming your guards will be required to identify themselves before the tour starts.